Privacy Policy

Welcome to Alpino. We are committed to protecting your privacy and handling your personal data with transparency and integrity. This Privacy Policy outlines how Alpino collects, uses, processes, and protects the information you provide when you use our website, mobile applications, and services. It also details your rights regarding your personal data. By accessing or using Alpino, you agree to the terms of this Privacy Policy. We encourage you to read it carefully.

Alpino collects various types of information to provide and improve our services, comply with legal obligations, and enhance your gaming experience. This includes:

• Identity Data: Your full name, date of birth, gender, and nationality.
• Contact Data: Your residential address, email address, and telephone numbers.
• Financial Data: Bank account details, payment card details, and transaction history. We do not store full payment card numbers, only a tokenized version for processing.
• Profile Data: Your username and password, betting history, preferences, feedback, and survey responses.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Alpino.
• Usage Data: Information about how you use our website, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties and your communication preferences.
• Verification Data: Documents provided for identity verification, such as copies of passports, driver's licenses, utility bills, and bank statements, to comply with "Know Your Customer" (KYC) and Anti-Money Laundering (AML) regulations.

We collect this information directly from you when you register an account, deposit funds, place bets, contact customer support, or participate in promotions. We may also collect information from third-party sources, such as identity verification services, credit reference agencies, and public databases, where permitted by law.

Alpino uses your personal data for several purposes, primarily to operate our services effectively and responsibly:

• To Provide Services: To manage your account, process your transactions, facilitate your betting activities, and provide customer support.
• To Personalise Your Experience: To tailor our services, promotions, and content to your preferences.
• For Security and Fraud Prevention: To detect and prevent fraudulent, illegal, or unauthorised activities, and to maintain the security of our platform.
• For Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, "Know Your Customer" (KYC) procedures, Anti-Money Laundering (AML) regulations, and responsible gaming requirements.
• For Marketing and Promotions: To send you promotional offers, newsletters, and information about Alpino's products and services that may be of interest to you, where you have consented to receive such communications.
• For Analytics and Improvement: To analyse website usage, understand user behaviour, and improve the functionality and performance of Alpino.
• To Communicate With You: To respond to your inquiries, provide updates, and send important service-related notices.

Alpino processes your personal data based on several legal grounds, as required by data protection laws, including the General Data Protection Regulation (GDPR):

• Contractual Necessity: Processing is necessary for the performance of a contract with you, such as providing our gaming services and managing your account.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which Alpino is subject, including AML, KYC, and responsible gaming laws.
• Legitimate Interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided your fundamental rights do not override these interests. This includes improving our services, preventing fraud, and maintaining network and information security.
• Consent: In certain situations, we may rely on your explicit consent to process your personal data, particularly for direct marketing activities. You have the right to withdraw your consent at any time.

Alpino may share your personal data with selected third parties under specific circumstances and in compliance with applicable data protection laws:

• Service Providers: We engage trusted third-party service providers who perform functions on our behalf, such as payment processors, IT infrastructure providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes we specify.
• Regulatory and Law Enforcement Bodies: We may disclose your information to government authorities, regulatory bodies, and law enforcement agencies when required by law, court order, or to cooperate with investigations into suspected illegal activities. This includes our licensing authority.
• Affiliates and Business Partners: We may share data with our affiliated companies or business partners for operational purposes, provided they adhere to similar privacy standards.
• Fraud Prevention Agencies: To combat fraud and money laundering, we may share your data with organisations dedicated to preventing financial crime.
• Professional Advisors: We may share data with our professional advisors, such as lawyers, auditors, and consultants, for legal, accounting, or advisory purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We require that all third parties who receive your data are subject to strict confidentiality obligations and appropriate data protection measures.

Alpino takes the security of your personal data seriously. We implement robust technical and organisational measures designed to protect your information from unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and privacy best practices.

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are continuously working to enhance our security measures.

Under applicable data protection laws, you have several rights regarding your personal data processed by Alpino:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ("Right to be Forgotten"): You have the right to request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain conditions, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Rights in Relation to Automated Decision Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless certain exceptions apply.
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Alpino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are necessary for the website to function correctly and enable core functionalities, such as account login and secure transactions.
• Analytical/Performance Cookies: These cookies help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and error messages. This helps us improve Alpino's performance.
• Functionality Cookies: These cookies remember your preferences, such as language settings and username, to provide a more personalised experience.
• Targeting/Advertising Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, disabling cookies may impact the functionality and your experience of Alpino. For more detailed information, please refer to our dedicated Cookie Policy.

Alpino retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. The retention period for different types of personal data varies depending on:

• The type of data.
• The purpose for which it was collected.
• Legal and regulatory obligations, such as Anti-Money Laundering (AML) laws, which typically require us to retain customer identification and transaction records for a minimum of five years after the business relationship ends.
• Any ongoing disputes or investigations.
• Your consent, where applicable.

Once the retention period expires, your personal data will be securely deleted or anonymised.

Alpino operates globally, and as such, your personal data may be transferred to, and stored at, a destination outside of your country of residence, including countries outside the European Economic Area (EEA) that may not have the same level of data protection laws as your jurisdiction. When we transfer your personal data internationally, we take appropriate safeguards to protect your data in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed by the European Commission to provide an adequate level of data protection.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission.
• Relying on your explicit consent for the transfer.

By using Alpino and providing us with your personal data, you acknowledge and agree to such international transfers.

Alpino is strictly for individuals aged 18 years or older, or the legal age of majority in their jurisdiction, whichever is higher. We do not knowingly collect personal data from individuals under this age. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records. If you believe that a minor has provided us with personal data, please contact us immediately using the details in the "Contact Us" section.

Alpino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes, we will notify you by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Alpino, please contact our Data Protection Officer (DPO) or our customer support team: Email: [email protected] Live Chat: Available on our website 24/7. Alternatively, you can write to us at our registered office address. We are committed to working with you to obtain a fair resolution of any complaint or concern about privacy. If you believe we have not been able to assist with your complaint or concern, you have the right to lodge a complaint with your local data protection supervisory authority.